Refund & Cancellation Policy

Last updated: July 8, 2026

This Refund & Cancellation Policy applies to digital facilitation / service charges collected by Om Sai Online Services, Bahal for assisting with Aadhaar, CSC and banking support, PAN, Setu, certificates, bill payments and related citizen services.

1. Types of Payments

1.1 Our Service / Facilitation Charges

These are charges for our time, guidance, data entry assistance, printing support and local facilitation at the center. Charges (if any) are communicated before work begins.

1.2 Government / Portal / Department Fees

Official fees paid to UIDAI-related processes, bank portals, CSC, NSDL/UTIITSL (PAN), Setu, tax / utility billers or other departments are governed by those organisations’ rules. We collect or facilitate payment of such amounts only as required by the applicable process.

2. Cancellation Before Processing Starts

If you cancel a request before we start processing (data entry, biometric capture, payment submission or application upload), our facilitation charge may be refunded in full or adjusted, at our discretion, upon return of any issued provisional documents.

3. After Processing Has Started

Our service charges may be non-refundable once processing has started. Work is considered started when:

• Application data has been entered or uploaded
• Biometric / photograph capture has been completed
• Payment has been initiated on an official portal
• Printing, scanning or form preparation for submission has begun at your request

In such cases, facilitation fees compensate staff effort already performed and are generally not refundable.

4. Government & Department Fees

Refunds of government / portal / department fees (if any) are strictly as per the concerned department or portal rules. Om Sai Online Services cannot guarantee or force refund of official fees once paid to third-party systems. Customers must follow the refund process of the relevant authority, and we may assist with guidance where reasonably possible.

5. Incorrect Documents or Customer Error

If rejection or delay occurs due to incomplete, incorrect or mismatched documents provided by the customer, service charges already earned are non-refundable. Fresh processing may attract new charges.

6. Portal / Network / Authority Delays

Delays caused by server downtime, verification queues, postal dispatch of cards/certificates, or departmental processing timelines do not automatically qualify for a refund of our facilitation fee when work was correctly submitted.

7. Duplicate Payments

If a duplicate facilitation payment is proven due to our error, we will refund or adjust the duplicate amount. Please retain receipts and contact us promptly.

8. How to Request Cancellation / Refund Review

Contact us with your receipt / acknowledgment number within a reasonable time:

• Phone: 9503606557 / 9529533509
• WhatsApp: wa.me/919503606557
• Email: omsaionlinesuvidha@gmail.com
• Visit: Near Vitthal Mandir, Near Rath, Bahal (Mon–Sat, 8 AM–8 PM)

Eligible refunds of our service charges (when approved) are typically settled in cash or the same offline mode used for payment, within a reasonable period after verification.

9. Policy Changes

We may update this policy periodically. The latest version will always be available on this page.